Had an issue with my license from Latshas Karaosoft/Karma. Their help is now done through facebook.
So I messaged them through facebook and this is the thread. I don't believe they were trying to be rude, but I believe they don't understand how a message can come across
Scott: Hello, I went to use the software on my computer and the license on it says it's in trial mode. I'm not sure what happened. It should have it's own license. I tried adding license, I tried resetting it on website, but still says activation failed with no reason given. name is Scott Hanna and lic# is xxxxx
Got this reply:
It always gives a reason. Pay attention. If you click ok after an error, if will give you a very specific reason.
Scott: this is the response i get: Testing Connection to web service... The request failed with an empty response.
That just means you have an older Latshaw version. You need to install the latest version and activate it with your license key.
Scott: thanks. Thanks, that worked. Love the product. Would recommend not telling people to pay attention because it obviously does not always give a specific reason. Some people may find that rude
I should note that the last response came very quickly...and it did work. Had they simply left the words "pay attention" out of this, and maybe said, "It should give you a specific reason", it would have been great customer service.
Amazing how a few words can change the tone of a message.
I
So I messaged them through facebook and this is the thread. I don't believe they were trying to be rude, but I believe they don't understand how a message can come across
Scott: Hello, I went to use the software on my computer and the license on it says it's in trial mode. I'm not sure what happened. It should have it's own license. I tried adding license, I tried resetting it on website, but still says activation failed with no reason given. name is Scott Hanna and lic# is xxxxx
Got this reply:
It always gives a reason. Pay attention. If you click ok after an error, if will give you a very specific reason.
Scott: this is the response i get: Testing Connection to web service... The request failed with an empty response.
That just means you have an older Latshaw version. You need to install the latest version and activate it with your license key.
Scott: thanks. Thanks, that worked. Love the product. Would recommend not telling people to pay attention because it obviously does not always give a specific reason. Some people may find that rude
I should note that the last response came very quickly...and it did work. Had they simply left the words "pay attention" out of this, and maybe said, "It should give you a specific reason", it would have been great customer service.
Amazing how a few words can change the tone of a message.
I