have you ever judged a potential client by their social media postings

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tunes4046

tunes4046

DJ Extraordinaire
ODJT Supporter
Jul 24, 2008
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Fennimore Wi
lets face it, some people are chronic complainers when it comes to social media, would you look differently at a potential client if they are constantly complaining to everyone about not only big thing but all of the little things that go on in their lives.
everything from "OMG I can't believe I ran out of tooth paste today of all days", to "why can't these McDonalds people just do their jobs the right way"
 
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Every single potential client who contacts me, I do a search for them on facebook, G+, and linked in. But so far my decision to take or refuse the job has never been swayed by what they post; only effected by my availability and their willingness to pay the same price I as I would charge anyone else.
 
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I am at the point where I don't want to work with clients who may be difficult to deal with, so it has swayed my decision on what to charge a couple of times, I have yet to decide not to work with someone because of this
 
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If you use social media (and just about every hiring company does these days), be careful how you relay that information (either directly or indirectly) to a potential client, as it may come back to bite you.
 
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tunes4046 said:
have you ever judged a potential client by their social media postings
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Yes. I have and it includes clients, strangers, friends, poitical candidates, artists. Using their own words to judge them is fair.

Judging them based on the hearsay of others is ignorant.

Note: Not all such judgments are negative, most, I contend are actually positive.
 
No, I don't waste time on crap like that.
The only thing I would research about a prospect online is a valid street address. Sometimes I can't read my own writing. :)
 
Proformance said:
No, I don't waste time on crap like that.
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"Crap", such as information about there hobbies, profession, preferences, education, family members, birthdays, etc..

When utilized properly and intelligently (foreign concepts to many, I acknowledge), that "crap" can eliminate unnecessary, embarrassing and potentially painful inquiries.

Proformance said:
Sometimes I can't read my own writing. :)
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Mostly, no one else wants to.
 
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No, a prospect's social media postings have no bearing on if I work with them or not. The only time I have done a search on facebook is when the client contacted me through Facebook messanger out of the blue. Obviously curious, I clicked on their profile to check them out. In this instance, it's fair game since they used FB to communicate with me.

Also, they are HIRING you for their event. If anything, they have more right to research you on Facebook than you researching them.

If they are interested in my services, and willing to pay my fee, AND sign the agreement, that is what is important. I haven't had any psycho clients in 15 years. Some were hard to work with or I felt I wasn't appreciated much for my service, but that is the nature of the business sometimes.

Refer to your signed agreement as much as possible when issues arise where stipulations of your agreement cover. Outside of that...Just keep a smile on your face and give the best customer service you can, and move on once the event is over.
 
I don't think "judge" is an apt term for using social media as a deal maker or breaker.

People's on-line personna varies dramatically (in most cases) from their face-to-face so looking for facts about their event, their BFFs, their spouse-to-be, favorite movies and albums, etc allows me to kinda tailor my schpiel to what they've shared with the world.

Back in the day, we called it "recon".
 
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Cap Capello said:
I don't think "judge" is an apt term for using social media as a deal maker or breaker.

People's on-line personna varies dramatically (in most cases) from their face-to-face so looking for facts about their event, their BFFs, their spouse-to-be, favorite movies and albums, etc allows me to kinda tailor my schpiel to what they've shared with the world.

Back in the day, we called it "recon".
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Again, Cap, you are applying intelligence, consideration and sincere interest...foreign concepts to many, I acknowledge.

Lazy and selfish practitioners will likely never see nor appreciate the sincerity and value in such efforts, Effum. LOL
 
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wifedj said:
"Crap", such as information about there hobbies, profession, preferences, education, family members, birthdays, etc..

When utilized properly and intelligently (foreign concepts to many, I acknowledge), that "crap" can eliminate unnecessary, embarrassing and potentially painful inquiries.
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That's really creepy.
It's none of your business. You are NOT their friend simply because they hire you, and you are not entitled to seek out people's family members and personal history simply because you can. Get a life.
 
Cap Capello said:
I don't think "judge" is an apt term for using social media as a deal maker or breaker.

People's on-line personna varies dramatically (in most cases) from their face-to-face so looking for facts about their event, their BFFs, their spouse-to-be, favorite movies and albums, etc allows me to kinda tailor my schpiel to what they've shared with the world.

Back in the day, we called it "recon".
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The behavior and queer sense of entitlement are the same no matter what you call it. It's still creepy.
 
Do you inform your prospects that you "recon" their online information?

If not, why not?

Do you share post-recon judgments and how it affected their booking or the rate charged?

If not, why not?

Would you still do it if you knew the prospect could track what you look at?

If not, why not?

Would you be embarrassed if the prospect caught you doing it?
If not, then why don't you inform then prior, or share your judgement after?
 
Proformance said:
That's really creepy.
It's none of your business. You are NOT their friend simply because they hire you, and you are not entitled to seek out people's family members and personal history simply because you can. Get a life.
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Not creepy, it's wise. First off, I never turn down a prospect because of their social postings. I do usually try to find them on facebook and friend them. No, you're not a personal friend but establishing that FB relationship pays dividends both during the sale and down the road in future contact with ends up with referrals. My former clients have told me they enjoy watching our events. It validates them that they also made the right choice. On the sales end, it also helps me to become familiar with them. I gain more insight into what they like, which helps me craft the sales pitch.
 
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rickryan.com said:
Not creepy, it's wise. First off, I never turn down a prospect because of their social postings. I do usually try to find them on facebook and friend them. No, you're not a personal friend but establishing that FB relationship pays dividends both during the sale and down the road in future contact with ends up with referrals. My former clients have told me they enjoy watching our events. It validates them that they also made the right choice. On the sales end, it also helps me to become familiar with them. I gain more insight into what they like, which helps me craft the sales pitch.
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It's also a perfect setup for losing control of your online reputation due to your new fake friends. :)

It's creepy and it's duplicitous to "friend" prospects and then complain when they start posting stuff about your work that you don't like. The proper etiquette would be to ask them to "like" your business FB page. Stalking and friend requests from vendors are creepy.
 
Proformance said:
It's also a perfect setup for losing control of your online reputation due to your new fake friends. :)

It's creepy and it's duplicitous to "friend" prospects and then complain when they start posting stuff about your work that you don't like. The proper etiquette would be to ask them to "like" your business FB page. Stalking and friend requests from vendors are creepy.
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"creepy" is YOUR term. For the rest of the modern world, everyone knows that facebook friends are, mostly, pseudo-friends. It's entirely proper etiquette to friend them, realizing the way the FB wall works. Complaints, in the context of the discussion, are in online review sections, not typically facebook. FB is simply a good mechanism to keep in touch with clients. Just because you (and you only) use an inflammatory word to proclaim your opinion as law, doesn't make it so. It makes you a dinosaur.
 
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