Jon and I recently sent our relatively new Chauvet 4-Bar Tri back to Chauvet to be fixed for a broken connector inside the casing for one of the 4 lights. We spent about $100 in packing materials and shipping with the expectation that it would be shipped back to us in the same barely used quality. Instead, they shipped it to us in a box without any protective padding.
The case is beat up with an impact spot, and the outside of the case is peeling away from the foam on the interior.
The foot controller is noticeably louder due to the pedals rubbing on their metal casing - a consequence of impact from rough shipping.
Furthermore, all of the knobs on all of the lights were loosened (we had tightened them prior to shipping) and one of the lights has scratches/scuffs on the back of it.
Most noticeably, 3 of the lights have bent hanging brackets - one is even warped out in a bowlegged fashion! In fact, one of the corners on the inside of the case is visibly dented from where the manufacturer mashed the bowlegged bracket into the case!
We are very upset at the disrespect Chauvet has shown us by returning a fixture to us in a condition lesser than that in which we sent to them. We had previously paid for and relied upon quality products from Chauvet. Now, we are getting ready to have a rather nasty discussion with them. At this point, we're not sure we could ever recommend purchasing lighting products from Chauvet. Buyer beware!
The case is beat up with an impact spot, and the outside of the case is peeling away from the foam on the interior.
The foot controller is noticeably louder due to the pedals rubbing on their metal casing - a consequence of impact from rough shipping.
Furthermore, all of the knobs on all of the lights were loosened (we had tightened them prior to shipping) and one of the lights has scratches/scuffs on the back of it.
Most noticeably, 3 of the lights have bent hanging brackets - one is even warped out in a bowlegged fashion! In fact, one of the corners on the inside of the case is visibly dented from where the manufacturer mashed the bowlegged bracket into the case!
We are very upset at the disrespect Chauvet has shown us by returning a fixture to us in a condition lesser than that in which we sent to them. We had previously paid for and relied upon quality products from Chauvet. Now, we are getting ready to have a rather nasty discussion with them. At this point, we're not sure we could ever recommend purchasing lighting products from Chauvet. Buyer beware!
