DJ Expo 2018 - August 13-16

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Yea, Justin, I think CamaroFleet's machines weren't simply virgin Macs with some songs on them.

My macs are used strictly for the Dj service - nothing sensitive on them. It's more of a nuisance to have to reinstall the entire Adobe Creative Suite and re-copy the libraries if I were to wipe it.

My day job requires me to be Hipaa business partner certified, as a result my work computer (an Asus) has an encrypted hard drive and pretty tight security. We bring techs in house when those break - however, the service calls on the Asus machines are SUBSTANTIALLY lower than than the Apples at work as well.

The macs are also the computers I won't open. My "personal" laptop for just about everything else and web surfing is a ten year old Lenovo Thinkpad I have never once had an issue with or had to wipe or open. The laptops I send my trainees and assistants out with are similar Lenovo Thinkpads (same line). I have upgraded the hard drives and memory in just about all of them and they are a breeze to work on. I think I have 10 Thinkpads, and 3 Dells total in my inventory. 1/10 of the Thinkpads has had issues. 2/3 of the Dells have had issues. 3/3 of the Macs have had issues. Kind of puts things into perspective...
 
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My macs are used strictly for the Dj service - nothing sensitive on them. It's more of a nuisance to have to reinstall the entire Adobe Creative Suite and re-copy the libraries if I were to wipe it.

My day job requires me to be Hipaa business partner certified, as a result my work computer (an Asus) has an encrypted hard drive and pretty tight security. We bring techs in house when those break - however, the service calls on the Asus machines are SUBSTANTIALLY lower than than the Apples at work as well.

Most corporate organizations have images (not sure how they do this on the Mac side other than Time Machine) - it takes a few hours. FWIW, Time Machine is much better than ANYTHING that MS has.

The macs are also the computers I won't open. My "personal" laptop for just about everything else and web surfing is a ten year old Lenovo Thinkpad I have never once had an issue with or had to wipe or open. The laptops I send my trainees and assistants out with are similar Lenovo Thinkpads (same line). I have upgraded the hard drives and memory in just about all of them and they are a breeze to work on. I think I have 10 Thinkpads, and 3 Dells total in my inventory. 1/10 of the Thinkpads has had issues. 2/3 of the Dells have had issues. 3/3 of the Macs have had issues. Kind of puts things into perspective...

So all of your Macs have had issues while your Windows machines have had minimal issues?
 
The trackpad went out (1 year old Macbook Air). I knew what was wrong - and it looked clear cut to be a manufacturing defect to me. Apple wouldn't diagnose it without checking in the computer requiring me to wipe it, pay like $150 and be without it for a week.

That makes absolutely NO sense. I am QUITE familiar with Apple diagnostic processes and I assure you, there would be no need to wipe a computer to test for a hardware failure. In fact, it would be 100% counter productive to do this. When they check in a computer, they always make sure you have a current backup. That is simply in case they need to replace the hard drive. Nothing more.

And that is why they sell Applecare. You choose whether you want to buy it or not.
 
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That makes absolutely NO sense. I am QUITE familiar with Apple diagnostic processes and I assure you, there would be no need to wipe a computer to test for a hardware failure. In fact, it would be 100% counter productive to do this. When they check in a computer, they always make sure you have a current backup. That is simply in case they need to replace the hard drive. Nothing more.
Usually, the wiping part is a directive by a company to limit any access to what's on the disk by a non-authorized user .. that included a technician. So, unless Apple signs a NDA with YOUR company (and I'm talking the daytime ones, not the DJ ones) it MUST be wiped in many cases.
 
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For Apple, that is 100% not the case. They will NOT wipe your hard drive unless the hard drive is being replaced or the logic board is being replaced.

If a company who is submitting the product for repair requires the hard drive to be wiped, that is a very different story but Apple will not wipe unless it replaces it.
If you need confirmation from Apple on this, I can get it for you.
 
For Apple, that is 100% not the case. They will NOT wipe your hard drive unless the hard drive is being replaced or the logic board is being replaced.

If a company who is submitting the product for repair requires the hard drive to be wiped, that is a very different story but Apple will not wipe unless it replaces it.
If you need confirmation from Apple on this, I can get it for you.
Yes .. it was the submitter TO Apple that needed it wiped (by policy) .. not it being wiped by Apple.
 
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